Subaru Ranked Highest In Customer Satisfaction Survey

Did you know that Subaru is ranked the highest in overall quality, safety and dependability by you – our loyal customers?

Recently, Subaru was ranked the highest in Overall Quality, Vehicle Safety and Dependability in the 2021 American Customer Satisfaction Index Survey (ACSI) Automobile Study. The study, which ranks automobile brand performance, found Subaru continues to be number one for vehicle safety among mass-market vehicles for a second consecutive year.

This distinction is based on customers’ ratings of the performance of their own automobiles. Subaru customers rated the quality, safety and dependability of the brand the highest out of any brand in the automobile industry. In the ACSI 2020-2021 Automotive Study, Subaru was rated as the number one brand for the following categories in the automotive industry: Quality, Dependability, and Safety

These scores were calculated on a 0 to 100 scale in the ACSI using various survey questions that measure different facets of customer’s experiences with the product or service.

Established in 1994, the ACSI is the only national cross-industry measure of customer satisfaction in the United States. The ACSI produces a national index of customer satisfaction, updated quarterly, plus annual scores for more than 350 companies in 46 consumer industries that are released in different months of the year. The ACSI conducts over 300,000 interviews each year to collect customer evaluations from random samples of households that are representative of the U.S. population.

Because you participated in this survey, Ewing Subaru of Plano wanted to extend our thanks for your feedback on our vehicles. Subaru does their best to provide you with high quality, dependable and safe vehicles for you to enjoy over the years. Your loyalty and enthusiasm for Subaru shows every day right here in the Metroplex.

For more information on the ACSI and the automobile rankings, visit:
https://www.theacsi.org/news-and-resources/customer-satisfaction-reports/reports-2021/acsi-automobile-study-2020-2021.

If you are looking for your next Subaru, or want to own something that is high in quality, dependable, and safe, contact us at Ewing Subaru of Plano to get in one today!